Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect partial Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback.

How do we collect information?

 

 When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We also collect name and email address as part of our mailing subscription system, by clicking subscribe you consent for us to use your informations for the purpose of direct communication via email.

Why do we collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  3. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provideT

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How do we store, use, share and disclose your site visitors' personal information?

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Purchases via Paypal will adhere to their privacy policies that can be viewed by clicking here.

How do we communicate with your site visitors?

We may contact you to notify you regarding your purchases, to resolve a dispute, arrange payment or delivery, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you by means you have agreed to share with ourselves (i.e via email, telephone, text messages, and postal mail).

How do we use cookies and other tracking tools?

We use cookies to provide the services and features offered on our website, and to improve our user experience For more information regarding cookies please click here.

 

Our analytical data is provided by Google Analytics. 

we use Google Analytics’ 3rd-party audience data such as age, gender, and interests to better understand the behavior of our customers, this information goes towards, but is not limited to, mapping our demographic. We do not share any individual data but may use group data as evidence of our reach and to continue to expand our services.
Google Analytics may use your data in other ways and there policies can be found by clicking here.

To opt out of google analytics please follow googles guide on doing so by clicking here.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at thelovedandlostuk@gmail.com with the subject heading OPT-OUT 

Privacy policy updates.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at thelovedandlostuk@gmail.com with the subject heading GDPR EDIT.